D I G I C A N T E E N

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REFUND POLICY

At DigiCanteen, our goal is to provide a smooth and enjoyable experience for all our users. This Refund Policy outlines the terms under which refunds may be granted for orders placed through our platform. Please read it carefully before making a purchase.

1. Scope of Refunds

Refunds will be applicable under the following circumstances:

  • Unavailable Items: If an item you ordered is unavailable or cannot be prepared, a refund will be processed.
  • Payment Errors: In the case of duplicate transactions or technical errors leading to overcharges, refunds will be issued after verification.
  • Quality Concerns: For items found to have quality issues at the counter, upon immediate reporting to DigiCanteen staff.
2. Non-Refundable Scenarios

Refunds will not be processed in the following cases:

  • Orders that are not collected within the designated time.
  • Discrepancies in taste or personal preference.
  • Complaints raised after the food has been consumed or taken off the premises.
  • User cancellations after the food preparation process has started.
3. Refund Request Process

To request a refund:

  • Visit the Help Center on our website or app, or email us at kgpl.customerservice@krystal-group.com
  • Provide the following details:
    • Order ID.
    • Date and time of the transaction.
    • Description of the issue, with relevant evidence (e.g., payment receipts, photos, etc.).
  • Refund requests must be submitted within 24 hours of the issue.
4. Refund Methods
  • Approved refunds will be processed as follows:
    • Online Payments: Credited back to the original payment method within 7-10 business days, depending on your bank’s policy.
    • Cash Transactions: May be refunded as store credit or coupons, subject to mutual agreement.
  • DigiCanteen is not liable for delays caused by third-party payment processors or banks.
5. Dispute Resolution

If you disagree with the refund decision, you may escalate the matter by contacting us at support@dgcanteen.com within 7 days of receiving the decision. Our team will review the case and provide a final resolution.

6. Amendments

DigiCanteen reserves the right to update this policy at any time. Changes will be reflected on our website, and continued use of our services signifies your acceptance of the revised policy.

7. Contact Us

For questions or concerns regarding our Refund Policy, please reach out: