D I G I C A N T E E N

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PRIVACY POLICY

Effective Date: [25-11-2024]

DigiCanteen Food App ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our application or website ("Platform"). By accessing or using the Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

a. Information You Provide

  • Account Details: Name, email address, phone number, and password when you create an account.
  • Profile Information: Profile photo, preferences, and saved addresses.
  • Payment Details: Credit/debit card information, UPI, or wallet details for transaction purposes (processed through secure third-party services).
  • Order Information: Food preferences, dietary restrictions, and order history.

b. Automatically Collected Information

  • Device Data: IP address, device type, operating system, and browser type.
  • Usage Data: Pages visited, time spent on the app, and other analytical information to improve our services.
  • Location Data: GPS location for accurate order delivery.

c. Information from Third Parties

  • Social Media Integration: Data from accounts linked via Google, Facebook, or other third-party platforms.
  • Service Partners: Information shared by our delivery partners and vendors related to your orders.
2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and deliver your orders.
  • To personalize your experience and recommend products or services.
  • To enhance the functionality and performance of our Platform.
  • To process payments securely.
  • To communicate with you about offers, promotions, and updates.
  • To comply with legal obligations and prevent fraud.
3. Sharing Your Information

We may share your information with:

  • Vendors and Service Providers: For fulfilling your orders, processing payments, and improving services.
  • Delivery Partners: To ensure accurate and timely delivery.
  • Third-Party Marketing Partners: Only with your consent for promotional activities.
  • Legal Authorities: If required by law or to protect our legal rights.
4. Data Security

We implement robust security measures to protect your information, including encryption and secure storage. However, no system can be completely secure. Please notify us immediately of any unauthorized access or use of your account.

5. Your Rights and Choices

You have the right to:

  • Access and Update Your Information: Edit your profile via the app.
  • Opt-Out of Marketing Communications: Unsubscribe using the link in promotional emails.
  • Delete Your Account: Contact us at kgpl.customerservice@krystal-group.com for account deactivation.
6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve the functionality of the Platform.
  • Analyze user behavior for optimization.
  • Provide personalized content and advertisements.

You can manage your cookie preferences via your browser settings.

7. Third-Party Links

Our Platform may contain links to third-party websites or apps. We are not responsible for the privacy practices of these external entities.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Your continued use of the Platform signifies your acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

DigiCanteen Food App Support